FAQ

• Something's not right?
  I'm having trouble opening my gift card
  I clicked Get Gift and it's taken me straight to the website and I cannot find my gift card
  Gift card saying not valid
  My link has expired. What can I do?
  Is the expiry date of my reward link email and gift card the same?
• How to use your gift card
  Reward Pass journey and redemption exceptions
  My gift card is processing
  Do I have to spend the whole value of the gift in one transaction?
  Can I use this in-store and online?/ How to use your gift?
  Can someone else use my gift?
  Can I exchange my gift card?
  Can I be sent a physical gift card instead of a digital one?
  When does my gift card expire?
  What if my gift is lost or stolen?
• Question still not answered?
  Contact Us
• Gift Card sold out?
  Please revisit this link after 24 hours.